Protecting your privacy is a top priority for us. This privacy notice explains how and what type of personal data will be collected, why it is collected and to whom it is shared or disclosed. Please read this notice carefully.
Who is the data controller?
A data controller is an individual or legal person who controls and is responsible to keep and use personal data in paper or electronic files. We are the data controller as defined by relevant data protection laws and regulations.
What personal data will be collected?
We will collect and process various types of personal data about you whenever you make a holiday booking that we require to fulfill your holiday. This can sometimes include:
- Full name as per your passport
- Date of birth and age
- Next of kin
- Email address
- Postal address or Country of residence
- Telephone number
- Insurance details
- Passport information
- Details of any medical condition
- Names of additional passengers and their passport information
- Credit or debit card information if paying in this way
- Dietary requirements
- Passenger weights – where required for certain charter flights or ballooning safaris
- IP addresses when visiting our webpage without disabling Cookies
You must ensure that in respect of any information you provide us which does not relate to you which you have obtained the necessary consent to disclose such information and provided the individual to whom the information relates with a copy of this notice.
We may collect personal data which is considered special category data. We will only collect this information because it is included in the information you provide us when making your holiday booking. We will only keep the information in our records to process your holiday booking.
Why is it being collected?
Where will my data be processed?
To fulfill your holiday booking, your data may be processed both inside and outside of the European Economic Area (EEA) by the parties specified above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your data to parties who are not authorized to process them.
How can you object to the processing of your data?
Where permitted by applicable law or regulation, you have the right to object to us processing your data or tell us to stop processing it. Once you have informed us of this request, we shall no longer process your data unless permitted by applicable laws and regulations.
You may exercise this right in the same manner as for your other rights indicated above.
How long do we keep your data?
We will retain your data for seven years from the date the trip ends unless a longer retention period is required or as permitted by law. We will not retain your data for longer than necessary and we will hold it only for the purposes for which it was obtained.